When a customer form comes in, AI sorts it, logs it and replies first
Use n8n to have AI judge request type and urgency, write it to a sheet and send a confirmation email, and hand anything uncertain to a person.
Start step 1 ↓The problem
Small shops and repair businesses get website form inquiries every day, often seen the next day, with urgent ones buried. In the original case an auto repair shop used n8n to have AI sort forms, create records, reply right away and flag uncertain cases.
AI tools used
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What to prepare
- Google Sheets or Airtable
- A chatbot API
How to do it
- 1
Define your sorting rules
List your service types and what counts as urgent first. That's what the AI judges against.
- 2
Write a sorting prompt with a fixed format
Copy the prompt below and replace the examples with your own details before sending.
Prompt - 3
Build the flow
Form submitted → AI sorts → write to sheet → only if confident is true, send a fixed confirmation email (received, expected reply time, no quotes) → if false, notify you to handle it.
- 4
Test 20 fake entries first
Check the sorting is right before connecting the real form.
Done?
Case 4 of 5 in the Advanced path · Next case →