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AdvancedBuilding tools· a few days (the original author took weeks)

With Zapier + ChatGPT, 70% of support replies go out unedited

An analyst at a grocery chain connected the help desk, member data and a knowledge base to draft replies automatically, plus a second AI that scores the replies.

Start step 1 ↓

The problem

Ten stores each answered support email on their own with no shared knowledge, so reply quality and speed were uneven.

AI tools used

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How to do it

  1. 1

    Build the knowledge base

    Write member policies and store procedures as material the AI can look up.

  2. 2

    Draft a reply whenever a ticket arrives

    Check whether the sender is a member, attach their purchase history, draft in a tone that fits, and have store staff confirm before sending.

  3. 3

    Use a second AI to check quality

    Compare the AI draft with what staff actually sent, and keep tracking the share that needed no edits.

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